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User Stories  用户故事

The following high-priority user stories were coverd the tasks:
以下高优先级用户情景涵盖了这些任务:

  • US1.1: As a Internal Compliance Manager, I want to upload evidence like risk assessments and ethics policies into pre-set categories, so that I can prepare for audits faster and cut preparation time from months to weeks.
    US1.1:作为内部合规经理,我希望将风险评估和道德政策等证据上传到预设的类别中,以便更快地为审计做准备,并将准备时间从几个月缩短到几周。

  • US1.4: As a Internal Auditor, I want to see a history of evidence submissions with timestamps, so that I can ensure transparency during the audit process.
    US1.4:作为内部审计师,我希望查看带有时间戳的证据提交历史记录,以便确保审计过程中的透明度。

  • US2.1: As a Internal Compliance Manager, I want to have different categories with clear instructions for compliance requirements, so that I can visualise the requirement clearly.
    US2.1: 作为内部合规经理,我希望拥有不同的类别,并针对合规要求提供明确的说明,以便我可以清楚地了解要求。

  • US2.2: As a Internal Compliance Manager, I want to see a progress bar or checklist showing what’s done and what’s left, so that I can track my completion status.
    US2.2:作为内部合规经理,我希望看到一个进度条或清单,其中显示已完成的内容和剩余的内容,以便我可以跟踪我的完成状态。

  • US3.2: As a Internal Auditor, I want to add comments directly on evidence documents, so that I can collaborate without using other tools.
    US3.2:作为内部审计师,我想直接在证据文件上添加评论,这样我就可以在不使用其他工具的情况下进行协作。

Usability Testing Process

可用性测试流程

Process introduction  工艺介绍

Ayush explained the goals of the test: to demonstrate a low-fidelity prototype of the AI auditing system and to test whether users can complete the assigned tasks to assess whether the design is intuitive. The test records user actions for subsequent analysis and improvement.
Ayush 解释了测试的目标:演示 AI 审计系统的低保真原型,并测试用户是否可以完成分配的任务,以评估设计是否直观。该测试记录用户作,以供后续分析和改进。

Usability Testing Tasks  可用性测试任务

Task 1: Browse Compliance Categories

任务 1:浏览合规性类别

  • User Story: US2.1
    用户故事 :US2.1

  • Scenario:  场景:
    You are a compliance manager and you just logged into the platform. Your want to review the different compliance categories available in the system so you can assign upcoming tasks to your team. Please navigate through the system to locate and view the list of compliance categories, such as “Data Governance”, “Risk Management”.
    您是合规性经理,刚刚登录了平台。您想要查看系统中可用的不同合规性类别,以便您可以将即将到来的任务分配给您的团队。请在系统中导航,找到并查看合规性类别列表,例如“数据治理”、“风险管理”。

  • Description: Login and Navigate to the compliance categories section and review the available categories (e.g., “Code of Ethics,” “Data Governance”).
    描述 :登录并导航到合规性类别部分,然后查看可用类别(例如,“道德准则”、“数据管理”)。

  • Goal: Identify and access compliance categories within 25 seconds.
    目标 :在 25 秒内识别并访问合规性类别。

  • Success Criteria: User successfully navigates to the categories section and views the list of categories without assistance.
    成功标准 :用户成功导航到 categories 部分并查看类别列表,无需帮助。

  • Feedback: Compliance categories can be easily accessed, which is good. And for color of the interface, Client liked the black interface, but mentioned that black might use more energy and suggested considering customizable color schemes.
    反馈 :可以轻松访问合规性类别,这很好。对于界面的颜色,客户喜欢黑色界面,但提到黑色可能会消耗更多能量,并建议考虑可定制的配色方案。

Task 2: View Progress Status

任务 2:查看进度状态

  • User Story: US2.2
    用户情景 :US2.2

  • Scenario:  场景:
    You are preparing for a compliance meeting and need to check how much progress your team has made. You want to verify the progress of the “Risk Management” category and the overall compliance completion. Please find this information on the platform. “Could you locate the risk management category and view the progress status specific to that category”
    您正在准备合规会议,需要检查您的团队取得了多少进展。您想要验证 “Risk Management” 类别的进度和整体合规性完成情况。请在平台上找到此信息。“您能否找到风险管理类别并查看特定于该类别的进度状态”

  • Description: Locate the progress tracking section and review the completion status for the “Risk Management” category and the overall compliance progress.
    描述 : 找到进度跟踪部分,并查看“Risk Management” 类别的完成状态和整体合规性进度。

  • Goal: Identify the progress status for “Risk Management” and overall progress within 20 seconds.
    目标 :确定 “Risk Management” 的进度状态和 20 秒内的总体进度。

  • Success Criteria: User finds the progress bar and correctly identifies the completion status.
    成功标准 :用户找到进度条并正确识别完成状态。

  • Feedback: The progress bar is very clear and nice.
    反馈 :进度条非常清晰和漂亮。

Task 3: Upload AI System Risk Assessment

任务 3:上传 AI 系统风险评估

  • User Story: US1.1
    用户故事 :US1.1

  • Scenario:  场景:
    Your team has finalized a document related to the “Risk Management” category, and it’s your responsibility to upload it as evidence. You have the file ready on your computer. Please go ahead and upload the document to the appropriate section of the system.
    您的团队已经完成了一份与“风险管理”类别相关的文件,您有责任将其作为证据上传。您已在计算机上准备好文件。请继续将文档上传到系统的相应部分。

  • Description: Upload a sample document to the “Risk Management” category.
    描述 :将示例文档上传到“风险管理”类别。

  • Goal: Complete the upload within 30 seconds.
    目标 :在 30 秒内完成上传。

  • Success Criteria: User selects the “Risk Management” category, uploads the document, and sees a confirmation message.
    成功标准 :用户选择“Risk Management”类别,上传文档,并看到确认消息。

  • Feedback: Client mentioned that It’s better to have the traditional upload method than drag and drop method.
    反馈 :客户提到传统的上传方式比拖放方式更好。

Task 4: Check Version History

任务 4:检查版本历史记录

  • User Story: US1.4
    用户情景 :US1.4

  • Scenario:  场景:
    You want to confirm the most recent update to a document in the “Risk Management” category. Please locate the document and find the timestamp of the last upload or revision.
    您要确认对 “Risk Management” 类别中文档的最新更新。请找到文档并找到上次上传或修订的时间戳。

  • Description: Navigate to the “Risk Management” category and identify the timestamp of the most recent Risk Assessment upload.
    描述 :导航到“风险管理”类别并确定最近一次风险评估上传的时间戳。

  • Goal: Find the timestamp within 20 seconds.
    目标 :找到 20 秒内的时间戳。

  • Success Criteria: User locates the detail page of “Risk Management” and identifies the timestamp without assistance.
    成功标准 :用户找到“风险管理”的详情页,并在没有帮助的情况下识别时间戳。

  • Feedback: It’s easy to find and good to see which one is the current document.
    反馈 :很容易找到,而且很高兴看到哪一个是当前文档。

Task 5: Comment on AI System Risk Assessment Document

任务 5:对 AI 系统风险评估文档的评论

  • User Story: US3.2
    用户情景 :US3.2

  • Scenario:  场景:
    When reviewing a document in the “Risk Management” category, you find that a section of the document is unclear. You want to leave a comment on the document for clarification. Please add your comment and save it.
    在审阅 “Risk Management” 类别中的文档时,您发现文档的某个部分不清楚。您想在文档上留下评论以进行澄清。请添加您的评论并保存。

  • Description: Add a comment to the sample Risk Assessment document in the “Risk Management” category.
    描述 :在“Risk Management”类别中向示例 Risk Assessment 文档添加注释。

  • Goal: Add a comment within 30 seconds.
    目标 :在 30 秒内添加评论。

  • Feedback: Really good design!
    反馈 :真的好设计!

Additioanl Feedback for our prototype

我们原型的附加反馈

  • Client appreciated the idea that the dashboard was designed based on personas, which demonstrated a focus on transparency and high-level needs.
    客户赞赏仪表板基于角色设计的想法,这表明了对透明度和高级需求的关注。

  • Instructions should be added to help newcomers understand what each component does.
    应添加说明以帮助新手了解每个组件的作用。

Changelog

MIT Licensed